FAQ

FAQS & LINKS

Live Calls and Free Replay FAQs:

How do I register for the The Shift Summit & Music Festival virtual event?

You can get your free or upgraded pass on our Ticketing page.

The Shift Summit & Music Festival is an online event where you can see 300+ of the world’s biggest thought-leaders, changemakers, and musical performers come together in our virtual venue – enjoy the 110+ hours of coverage from the comfort of your home or wherever you are in the world.

What do I get with my paid ticket?

To see all of our ticket perks, visit our Ticketing page

General Admission Pass perks:

  • Full access to 4 days of Main Stage speakers, including Marianne Williamson, Dolores Huerta, Gregg Braden, and more. 
  • Access to 4 days of 12 Visionary Stages (Peace, Sustainability, Racial Justice, Healing & Health Care, Business, Spiritual Awakening, Governance, Arts, Women’s Empowerment, Media, Transformative Technology, Education), where leaders will offer their insights into how we redesign human civilization in time, with the best insights, practices, and visions for moving humanity forward. 
  • 3 days of uplifting and inspiring musical performances from artists such as  Deva Premal and Miten, Krishna Das, Mike Love, and Beautiful Chorus with special appearances by Michael Franti and Rising Appalachia.
  • International Day of Peace access, uniting you with tens of thousands of peacemakers around the world, including luminaries such as Jane Goodall and Deepak Chopra.
  • Join watch parties & interactive “camps” – Camps are themed groups of like-minded individuals created and hosted by a leader who is responsible for moderating their camp. Camp features include interactive video watch parties, community “camp” walls for themed discussions, photo uploads, and activity feeds.

Premium Pass perks:

All General Admission Pass perks plus…

  • Unlimited event access and recordings – you will receive unlimited access to the event speakers, presenters, panels, and other content. Not all musical performances will be available for post-event access.
  • One-year access to Shift App Subscription  – the best of the Shift Network’s transformational education—in your pocket. Enjoy weekly mini-courses, meditations, and more from the world’s foremost experts on personal development, wellbeing, and spirituality.

VIP Pass perks:

All General Admission and Premium Pass perks plus…

  • Shift program discount code (up to $297) – you’ll receive up to $297 off any upcoming 2020 Shift Network online course of your choosing. Valid for one-time use for any Shift Network offering launching between October-December, 2020, priced $297 or less. Discount code cannot be applied retroactively or to programs priced above $297. This code is non-transferable and not redeemable for cash.
  • Sacred Awakening online program – one of The Shift Network’s most popular online courses, featuring 15 of the world’s top transformational teachers offering key practices, insights, and inspiration for releasing stress and negativity, embracing your true authentic self, and bringing your unique contribution to your loved ones and community.
  • Event guidebook – your 4-day event action planner. It takes you through the event concepts to help you turn your inspiration into a concrete plan for positive change.
  • Digital VIP badge – this virtual icon indicates your all-access pass status and opens all the doors to the event stages, performances, panels, and more.

When do I get my online event pass perks?

If you purchase a ticket, you’ll receive an email upon successful registration with details on how to access your event perks and exclusives, as well as when they will be available. Some perks apply to the online event experience and will not be available until The Shift Summit & Music Festival event starts on September 18. Some perks, like the brand new Shift App, will open after the event concludes. You will be notified via email about any and all perks your pass offers. If you do not receive your email, please check your other folders, such as Promotions, Junk, or Spam, depending upon your email provider.

How does the online virtual event work?

There’s a lot going on here! Let us help orient you. Here are some of the key elements of The Shift Summit & Music Festival: 

    • This is a 4-day global event, culminating in a massive celebration and mobilization on Monday, September 21, The United Nations International Day of Peace.
    • Friday, Saturday and Sunday – September 18, 19 and 20 – follow the same rough outline:
      • 8to 10:30 AM Pacific Time – Main stage presentations, including keynote speeches and compelling panel discussions about the important issues of our time. 
      • 10:30 AM to 1:15 PM Pacific Time – 12 themed break out rooms (six at a time), featuring cutting-edge speakers and panels, on the topics of Peace, Sustainability, Racial Justice, Healing & Health Care, Business, Spiritual Awakening, Governance, Arts, Women’s Empowerment, Media, Transformative Technology, Education.
      • 10:30 AM to 4 PM Pacific Time – Concurrently with we’ll also have two specialty stages: Yoga & Movement, full of practices that you can follow along with, and The Healers Stage, featuring healers and teachers on a vast array of fascinating topics. 
      • 1:30-6pm Pacific Time – 3 music stages with some of the most exciting talent from around the world!
    • We’ll also be featuring all kinds of special events from around the world: an Indigenous Elders Wisdom Council hosted by Grandmother Flordemayo and Hereditary Chief Phil Lane, Jr., a Yoga Mandala with Shiva Rea, an exciting “Saturday Night Alive,” livestream peace broadcast from Jerusalem, and so much more! 
  • Check out our full schedule here. (Full schedule will be posted the week of the event.)

How do I access the live online event?

To access the live event, which runs from September 18-21, 2020:

  1. Visit The Shift Summit & Music Festival website here
  2. Click the Sign In link in the top right corner of the website and enter your email and password into the box (use the login email and password sent to you in your confirmation email).
  3. If you don’t see the Sign In button, you’re probably already signed in.

I’m experiencing technical problems with viewing the online event:

In the majority of cases, following one of the suggestions below will solve the problem:

For The Shift Summit & Music Festival technical support, or to report a tech issue, please reach out to our partners at Portl via support@portl.com.

I bought a pass… how do I access the content after the online festival is over?

If you’ve upgraded your pass, you’ll have unlimited access to event content* via The Shift Summit & Music Festival website. 

To access your event content:

  1. Visit The Shift Summit & Music Festival website here
  2. Replace the copy in second bullet to: Click the Sign In link in the top right corner of the website and enter your email and password into the box (use the login email and password sent to you in your confirmation email).
  3. If you don’t see the Sign In button, you’re probably already signed in.

*not all musical performances are available for post-event access due to artist licensing.

What if I can’t make it to the live online event?

If you purchased a Premium or VIP ticket, you will have unlimited access to the event during and after the festival. If you registered for a free ticket, you will need to upgrade your ticket to access the content after it is over.

Does this event take place during Rosh Hashanah?

Yes; the Shift Network sincerely apologizes for any inconvenience or disappointment this might cause you. Rosh Hashanah, Yom Kippur, and Passover dates have been highlighted in our calendar, along with summit launch dates and a major event like Shift Festival. To honor the profound importance of Rosh Hashanah, we’ll be live-streaming a service by Rabbi Tirzah Firestone. We hope to allow you room for the full experience of the New Year celebration, as well as this rich programming from living luminaries that amplifies the potent possibilities that lie before us all.

Why does it say The Shift Network on my credit card statement or receipt?

The Shift Summit & Music Festival is presented to you by The Shift Network. For more information about The Shift Network, and to find out more about all the programs we offer, click here.

What is the refund policy for the Shift Summit & Music Festival?

Due to the nature of this event, we are unable to offer refunds for The Shift Summit & Music Festival. All purchases are non-refundable and non-transferable. However, if you are unable to join the event live and you have paid for a Premium or VIP pass, you will have unlimited access to the content after the event concludes. This will allow you to enjoy the event at your own pace, on your schedule. 

Who is The Shift Network? 

The Shift Summit & Music Festival is just one program of many produced by The Shift Network. We believe that we are one sacred family — united in our divinity and celebrating our diversity. Together, we can create heaven on earth through personal transformation and inspired action. We are all part of a wave of awakening consciousness, and we each have the power to make a real difference. Now is the time to discover and share your deepest gifts so we can evolve a peaceful, healthy, and sustainable world! You can find out more about The Shift Network here.

What is PORTL? 

PORTL is the official virtual venue partner for The Shift Summit & Music Festival. This is the website you will be on for enjoying the 4-day event festivities: https://portl.com/theshiftsummit/. When you register for the event, your information will be shared with PORTL for the purposes of managing access to the event and experiencing the event coverage. PORTL will not sell or use your information without permission.

All other Customer Support questions:

For all other questions about this event, please click here or submit a support request by clicking here.

Thank you for visiting The Shift Summit & Music Festival Customer Support Center!